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Buy Price
£ 243.33 /BTC
Sell Price
£ 238.50 /BTC
24h High
£ 243.33 /BTC
24h Low
£ 243.33 /BTC
Buy Price
£ 2,400.00 /100g bar
Sell Price
-
24h High
-
24h Low
-
Buy Price
9.450 BTC/100g bar
Sell Price
7.275 BTC/100g bar
24h High
-
24h Low
-
Buy Price
£ 243.33 /BTC
Sell Price
£ 238.50 /BTC
24h High
£ 243.33 /BTC
24h Low
£ 243.33 /BTC
Buy Price
£ 2,400.00 /100g bar
Sell Price
-
24h High
-
24h Low
-
Buy Price
9.450 BTC/100g bar
Sell Price
7.275 BTC/100g bar
24h High
-
24h Low
-
One exchange for Bitcoin, gold & GBP

Frequently Asked Questions

1. Ask a Question

2. Browse a list of our FAQs

What is Bitcoin?

Bitcoin is the first decentralised digital currency that was created to allow people across the world to transact online directly with each other or to buy goods or services. Bitcoin was designed to be purely digital; therefore you can’t go to a regular ATM and take out a Bitcoin, or put one into a cash register. Bitcoins live in online wallets, which are accessed via a computer.

 

The Bitcoin software was written in 2009 by Satoshi Nakamoto, a pseudonymous person or group whose true identity is unknown. The Bitcoin software is known as ‘open source’, which means that anyone can download, review and use the software.

 

The Bitcoin software runs on thousands of computers around the world, which is also referred to as the Bitcoin network. A “Bitcoin” is the unit of currency that traverses the Bitcoin network. Bitcoins are available in denominations of up to 8 decimal places e.g.  15.12345678BTC

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What are your fees?

Detailed information about our fees and limits can be found here.

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How long does it take to deposit money?

Depending on where your bank account is located, it usually takes 1-3 business days for the money to be credited to your Netagio account. Deposits are credited to your account during our office hours.

 

Please note however that these timelines cannot be guaranteed due to possible delays in the international banking system.

 

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How long does it take to send Bitcoins?

Each send request requires a member of the Netagio Customer Care Team to approve the request.

During office hours this could take up to 2 hours and longer outside of office hours.

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Why is there a withdrawal wait time?

To prevent fraudulent activity and to protect ourselves as well as our customers, we impose a withdrawal wait time on the money that you deposit in your account (and any Bitcoins that you have bought with the deposited money). You can make a withdrawal on day 1, but your funds are subject to a staggered release. A full breakdown of the withdrawal wait times is provided on the Fees & Limits Schedule page.

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How do I verify my account?

 

We have two verification tiers: Unverified and Verified.

 

 

In order to verify your account we will ask you to enter some details, such as your name and address, so that we know that the digital currency we store belongs to you. A secret phrase needs to be set up to help keep your account safe.

 

 

We will ask you to upload a copy of your photo ID (valid passport, government issued national identity card, photo card driving license or firearms certificate/shotgun license) and proof of address, such as a utility bill or bank statement issued within the last 3 months. 

 

 

We may also ask you for other documentation in order to comply with Anti-Money Laundering and Know-Your-Customer rules.

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What is the minimum amount required to purchase Bitcoins?

Please see our fees and limits page.

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How much do you charge for the gold storage?

Please refer to our fees page.

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What is a Bid?

This is the offer price that a Netagio buyer is willing to pay for a trade.

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I already own Bitcoins, how can I transfer them into my Netagio account?

When you want to receive Bitcoins into your Netagio account, we will issue you with a temporary address at which you can receive Bitcoins. We will credit the coins to your Netagio account once we have received 6 confirmations from the Bitcoin network.

 

The amount of time this takes is very much dependent on the time it takes to get 6 confirmations from the Bitcoin network, which typically takes about 2 hours.

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Where can I buy Bitcoins?

Once you have created a Netagio account and deposited money, you will be able to trade Bitcoins on our exchange.

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How do I sell my Bitcoins?

It’s as easy as logging into your account and clicking the ‘Place a trade’ option. Here you can you can trade the amount of Bitcoins you would like to sell.

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Can I take delivery of my gold bars?

Yes, if you’d like to take delivery of your gold bars, contact us. You will be liable for all costs associated with delivery of the bars to your nominated address.

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How do I sell my gold bars?

When you want to sell your gold bars, you need to let us know how many you want to sell and, if you like, at what unit price. Simply go to your Trade page and follow the steps. We’ll add your request to our order book and match you with buyers. If your order is large, it may need to be split into several smaller orders for it to be fulfilled.

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How can I change my bank account details?

In order to change your bank account details, please go to your Account setup page when logged in and upload the following document(s):

-       A letter from your bank confirming that your old account is closed

-       We will also require a bank statement for the new account.

-       You will also need inform us of the changes that you would like to make.

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What currencies can I trade in?

You can deposit British pounds, Euro or US Dollars, but all funds will be converted into British pounds before you can trade.

 

If you are depositing funds in Euro or US Dollars, you may be affected by fluctuations in the exchange rates.

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What is a Bitcoin address?

A Bitcoin address is similar to an account number, in that it belongs to the owner of the Bitcoin address and it is an identifier for a certain amount of Bitcoins.

 

A Bitcoin address is made up of two parts; a private address and a public address. The private address is what we keep safe for you and the public address is what you can give to other people so they can send you Bitcoins. 

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How do I reset my secret phrase?

If you have forgotten you secret phrase, please contact the Netagio Customer Care Team. 

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How safe is Netagio?

It goes without saying when handling digital currency that the data security must always be the focus of what we do and no compromises can be made. With that in mind, below are some of the measures Netagio has put in place to protect your Bitcoins:

·    All data is stored in data centres that are certified to the ISO 27001 standard. The ISO/IEC 27001:2005 is an internationally recognised standard providing a framework for  managing a business’ security responsibilities.

·    Tried and tested security algorithms are used throughout the application and physical infrastructure upon which the application runs to ensure data is protected at all times.

·    Data is always stored in an encrypted format, using many different encryption algorithms, and some data is encrypted many times over.

·    We use a third party to conduct regular Penetration Tests (pen tests) to actively attempt to 'exploit' vulnerabilities and exposures in our infrastructure, applications, people and processes.

·    We run daily website vulnerability assessments and malware scans to help ensure the website is secure.

·    All sensitive data between your computer and Netagio runs over encrypted SSL, otherwise known as HTTPS. This is enabled by our encryption certificate which has been issued to us by Symantec Corporation. Our certificate provides the highest level of security they offer.

·    Periodic backups are deposited in safe deposit boxes in vaults around the world.

·    Two-factor authentication on all withdrawals from your account.

·    You can limit access to your account to specific IP address(es).

This is just a sample of the controls that we have put in place to protect to the currencies you hold with us.

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What are transaction limits and how do they work?

Please see our fees and limits page for a full overview of our transaction limits.

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How long does it take to receive Bitcoins in my Netagio account?

When you want to receive Bitcoins into your Netagio account, we will issue you with a temporary address to which you can receive Bitcoins. We will credit the coins to your Netagio account once we have received 6 confirmations from the Bitcoin network.

 

The amount of time this takes is very much dependent on the time it takes to get 6 confirmations from the Bitcoin network, which typically takes about 2 hours. 

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What currencies do you accept?

We currently accept Great British Pounds (£), Euro (€) and US Dollars ($). However, you can only trade in GBP. Please be aware that if you are depositing funds in Euro or US Dollars, all deposits will be converted to GBP and you may be affected by fluctuations in the exchange rates.

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What countries do you accept as country of residence?

We currently only accept customers who are resident in the countries listed here.

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Does the exchange charge a network fee?

The Bitcoin network fee still applies when you send coins to another address. Visit our page on fees and limits for more information.

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Can I withdraw money in another currency than GBP?

You can only withdraw money in GBP. Your bank, or any other banks involved in the transfer, are likely to convert the money into your local currency.

 

Please note: you will be liable for any currency exchange fees or charges that are or may be applied by your bank or any correspondent bank.

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Is the gold I am buying paper or physical gold?

We only supply the highest quality physical gold.

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Can I purchase gold bars if I don’t have Bitcoins with Netagio?

Now you can use GBP to buy gold bars with us. If you don’t have sufficient Bitcoins in your Netagio account, but you have enough GBP, then you can still place your trade. 

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What actually happens when I send or receive coins?

A transaction occurs when a denomination of Bitcoins is sent from one person to another. A person can obtain an address similar to that of an account number. That person can give the other person their address so they can send the denomination to that given address.

 

All transactions are stored in a central ledger. The ledger has been holding all transactions in an anonymous format since Bitcoin began in 2009.

 

Another role the miners play is to verify that a transaction occurred and is present and correct. Attached to each transaction can be a miner’s fee, which will go to the miner that first confirms that transaction and achieves the consensus from other miners.

 

The central ledger is kept up to date by the miners and can also be downloaded by anyone if they wish to view or spend their Bitcoins without using an online wallet.

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What happens to my money once I’ve sold my BTC or gold?

Your money stays on your account until you trade again or withdraw it.

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What is an Ask?

This is the offer price that a Netagio seller is willing to accept for a trade.

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What is an order book?

Netagio’s order book is a record of all of our exchange’s open order requests as placed by both buyers and sellers. The order book helps us to identify trades for fulfilment.

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What units of gold are available to buy?

You can buy gold in units of 100g, with a minimum purchase of 100g.

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Can I cancel my gold or Bitcoin order after submitting it?

You can cancel any of your unmatched orders by clicking on the Cancel Button next to the trade that you wish to cancel. You can cancel trades from you Dashboard or Transaction History when you are logged into your account.

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What is Authy?

Authy is an App you can download on your smartphone (Android or iPhone) to generate a unique security code directly on your mobile. This will be used every time you make an important transaction in your Netagio account. For more information about the Authy App, click here.

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What is two-factor authentication?

Two-factor authentication is a security feature that requires you to enter a unique security code every time you want to make an important transaction, such as sending coins to another wallet. 

 

Each time you ask to make such a transaction we will send a new security code to your mobile. 

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When are your working hours?

Our offices are open Monday to Friday 09.00 – 17.00 (GMT)

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Do you accept cash?

We do not accept cash deposits. All deposits must be made by bank transfer from the bank account you have registered with us.

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Do you charge commission to change money into GBP?

We don’t charge commission to change your money into GBP, but it will be subject to exchange rate fluctuations.

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Why does the buy and sell rate change depending on the amount I want to buy or sell?

The buy and sell rate is subject to availability or demand for your trade on our order books. If multiple orders on the order book would be required to fulfil the given quantity, the buy and sell rates you see will be based on the average unit price of those orders.

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Can I earn referral commission on trades for Bitcoins and gold?

Yes, whether you are referring Bitcoin or gold trades, you will be able to earn commission on completed trades.

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What do I need to create a corporate account?

Our Customer Care Team will guide you through the process from start to finish and provide you with the details of what is required.

 

As a minimum, please be prepared to provide details about your company such as the name, address and nature of your business. We will also require proof of your business and will ask you to upload your certificate of incorporation or Partnership Deed, and proof of the business’s registered trading address.

 

We will also require the names of directors and persons acting as quasi-directors. If your company is a private company, we will ask you to provide the names of beneficial owners holding more than 25% share.

 

If your business is not incorporated or is a partnership, we will require the names and proof of identity of all owners/partners. Please contact the Netagio Customer Care Team for further information.

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I’m a business, can I set up a Netagio account?

Yes, Netagio offers corporate accounts for businesses. There are many benefits to having a corporate account, contact the Netagio Customer Care Team for more information.

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How do I make a deposit to my Netagio account to buy Bitcoins or gold?

For fraud prevention purposes, you will need to provide Netagio with your bank details and a bank statement to prove that you are the holder of the bank account. After we have verified your details, you are ready to make a deposit.

 

 Simply go to ‘Transfer money & coins > Deposit money’ and select your preferred currency. Transfer the money you want to deposit from your bank account using the details displayed.

 

Once we receive the transfer, we will convert any non-GBP payments and credit the amount to your Netagio account, ready for you to start trading.

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Can I set up a standing order/direct debit to purchase Bitcoins monthly?

Yes, you can transfer money on a regular basis or just whenever you wish to purchase Bitcoins or gold. Please make sure that our Reference is always quoted on the payment to avoid any transfers being returned to your bank.

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What is the purity of the gold bars?

We always do our best to supply bars with a purity of 99.99%.

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What is the maximum amount of gold I can purchase?

The amount of gold you can purchase is subject to the amount of gold that is available for sale on our order books. You will need to ensure that your account balance in Bitcoin or GBP is sufficient to cover the value of the gold you wish to purchase. 

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If I want to buy or sell gold, how long does that transaction take to be completed?

Your transaction will complete as soon as we can find another order (or orders) to match your trade with. For particularly large orders, we may not be able to fulfil your complete order straight-away if there are insufficient buyers/ sellers to trade with. In this instance, we will fulfil as much of your order as possible and will add your request to the order book until other matching trades are placed.

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How do I change my mobile number if I have to?

Please login to your account, go to your Personal details page and update your mobile number.

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Where do I store my Bitcoins?

Once you have created a Netagio account you will be able to store your coins with us. Find out more about our storage solution.

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How are the Bitcoins stored?

We store all Bitcoins using either online or offline storage methods. Online storage (also known as ‘hot storage’) keeps the coins connected to the internet for ease of use however with online storage there is always a very small risk that the security could be compromised. All digital currency stored online is securely stored in an encrypted database, based in the European Union and/or Switzerland. 

 

Offline storage (also known as ‘cold storage’) is the process of taking the coins that are connected to the internet and moving them offline, which is much safer than keeping them online.

 

 

We hold the largest possible amount of coins offline, all the while keeping enough coins online to allow you to send your available balance to another wallet. 

 

When storing offline, we pre-generate a number of private keys on an offline computer i.e. it never connects to the internet. We upload the corresponding list of public keys to our main system so we can send coins from our online storage to offline storage facility whenever needed. We store the pre-generated private keys encrypted on paper and on encrypted USB sticks, these are stored in multiple safe deposit boxes around the world.

 

To understand more about how we secure the online coins, please skip to this FAQ.

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How long does it take to fulfil a trade?

Netagio is an exchange. This means we match you with orders that have been placed on our order books. The size of your order, and whether we have a match for you will determine how long it takes to fulfil your order.

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How do I start buying Bitcoins?

First, you need to get your account verified and you’ll also need to provide us with your bank details. Once we’ve got that information, you can make a deposit and start to trade on the exchange.

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What if I have lost my password and secret phrase?

If you have lost both your password and your secret phrase please contact the Netagio Customer Care Team. 

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How to open an account?

All you need to open an account is an email address and a password. Once you have verified your email address you will be able to access your account but with limited functionality.

 

The more information you give us about yourself, the more you will be able to do, and the more you verify yourself with us, the lower your transaction limits will be. Find out more about fees and limits here.

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How long does it take for the money to reach my bank account?

Withdrawals usually take 2-3 business days to clear. However, depending on where your account is located, it can take up to 5 business days for your withdrawal to clear in your account.

 

Please note: you will be liable for any fees or charges that are or may be applied by your bank.

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What is Netagio's relationship to GoldMoney?

Netagio Limited has been developed by the founders of GoldMoney and was spun out from the GoldMoney group at the end of March 2014. It is now wholly owned by Netagio Holdings Limited.

Netagio is comprised partly of former GoldMoney staff and shares several mutual board members and shareholders.  See our management page for details

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Where do you get the latest bid and ask prices?

The latest bid and ask prices are set by trades from our order book.

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Where do the best buy and sell rates on the Buy & sell prices page come from?

The best buy and sell rates are set by trades from our order book. If there are no orders on the order book, we use a blended rate from the leading Bitcoin exchanges that reflects the broader market.

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Will I be able to earn referral commission on storage fees?

No, commission is only paid on trades. 

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In what form will referral commission be paid to me?

Commissions are only payable in Bitcoins to your Netagio account.

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Is there a limit to how much referral commission I can earn?

There are no limits to the commissions on referrals.

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Is there a time limit on the referral programme?

You will be able to earn commission on all trades made by your referrals if the referral places and successfully completes a trade within 30 days of visiting our site. 

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Is there a minimum account value before I can become a referrer?

The value of your assets does not affect your eligibility to become a referrer. 

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Am I obliged to store my Bitcoins with Netagio?

We have conducted thorough research into the safest place to store your Bitcoins but they are yours and you are free to store them wherever you prefer. If you choose not to store your Bitcoins with Netagio you will be liable for their safekeeping.

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I have a joint bank account with my partner; can I use it to trade Bitcoins?

You can only use your sole account, joint accounts cannot be accepted.

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Can I use a different bank account to pay for my order?

No, only the account you have entered in your Netagio account can be used to deposit money to your account.

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Can I sell gold for national currency?

You can exchange 100% physical, allocated gold with both Bitcoins and British Pounds. 

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How can I be certain of the location of my gold storage?

Your gold is stored in a maximum-security vault that reports its financials on a monthly basis to an independent trustee. The gold belongs to you and you can request to withdraw it at any time.

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Can I choose the storage location for my gold bars?

We have conducted thorough research into the safest place to store your gold but it is your gold and you can store it wherever you prefer. If you choose not to store them with Netagio, you will be liable for all costs associated with the delivery of the bars to your chosen location and for its safe-keeping thereafter. 

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Where are my gold bars stored?

The safekeeping of your gold is our priority and we use maximum-security vaults to store your gold.

Your gold is protected by the most advanced multi-level security measures that also include armed guard. It is stored in a maximum-security vault, embedded hundreds of metres inside the solid rock of the Swiss Alps, safe-guarding it from all known civilian and military risks. 

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Can I purchase less than 100g of Gold?

The minimum weight of gold that you can buy or sell through your Netagio account is 100g.

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What if I don’t have a mobile number to provide?

You won’t be able to complete your Netagio transactions if you can’t receive the required security code on your mobile.

 

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Why is the mobile number mandatory when I sign up for an account?

We will send a unique code to your mobile to complete important transactions in your Netagio account. You cannot receive this code if you don’t have a valid mobile number.

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How secure is Authy?

Authy is extremely secure. The code is generated using a 1 way function (SHA-2) and a 256 Bits key. SHA-2 is published by the NSA (US National Security Agency) and it's approved by FIPS 186-2 to secure top secret data. Even if the attacker had access to hundreds of codes, it would still be mathematically impossible for him to generate a new valid code.

 

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Do I need to install Authy or have an Authy account to use two-factor authentication?

You don’t need to install the Authy App to use the Two-Factor Authentication with Netagio. It’s optional.

If you don't use the App, we will send you a SMS/text message instead.

For more information about the Authy App, click here.

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What is two-factor authentication?

The Two-factor Authentication is a security process involving two stages to verify and confirm your identity when you try to complete an important transaction in your Netagio account. 
 
It involves the presentation of two authentication factors:
 
- Knowledge factor: Something only you know - your Netagio account password
 
- Possession factors: Something only you have - your personal mobile device to which we send a unique code
 

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Why is Netagio offering a Bug Bounty Programme?

Because Netagio wants to encourage more people to find and report security bugs, so we can make our platform more secure than it already is.

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What can I do with Bitcoins?

As Bitcoin is designed to be a digital currency you can spend them on goods and services just like you use any national currency. There are an increasing number of websites and physical stores, restaurants and pubs that accept Bitcoins for goods and services; currently over 10,000 businesses around the world accept Bitcoins as an alternative payment. 

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Who has access to the safe deposit boxes?

Only Netagio employees have access to the safe deposit boxes. Every Netagio employee undergoes thorough background security checks before they can join the team. Anyone who has access to the safe deposit box, Netagio or Bank employee, will only have access to the encrypted data.

 

The private keys stored on the USB drives and the paper copies are always encrypted. The Netagio employees who have access to the safe deposit boxes do not have the keys to unencrypt the data and vice versa to protect our employees and your coins. 

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What happens if my order can’t be fulfilled immediately?

If your request cannot be fully matched to other orders on our order book, we will fulfil as much of your order as we can. The remaining quantity will be added to the order book until a new order is placed that matches your request. 

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What types of bank deposit do Netagio accept? How do I deposit money?

You can make a deposit to your Netagio account by international bank transfer in British Pounds, Euro and US Dollar. Our bank details can be found on your Deposit money page when logged in.

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Where do you get the Bitcoin rate on your website from?

To determine the current price of Bitcoins, Netagio analyses the digital currency space and uses a blended rate from the leading Bitcoin exchanges that reflects the broader market. This rate is shown on our website as an indicative market price.

 

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I have gold stored with another provider, how can I use it to purchase Bitcoins with Netagio?

We only accept gold in 100g bars, and you will need to prove that a refiner on the LBMA list has produced it. However, please note that any gold stored in any other format will need to be converted into 100g bars before we can accept it.

If your gold meets these criteria, all you need to do is notify your existing storage provider that you’d like to transfer your gold to us.

If you already store gold within ViaMAT Zurich we have developed a very low cost solution for adding gold to your account; to find out more please contact the Netagio Customer Care Team.

If you already store gold with any other provider outside of Zurich then you will need to arrange transfer of your gold to our vault and you will also be responsible for all costs incurred in relation to the transfer.  

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When is the two-factor authentication required?

The two-factor authentication is required every time you send Bitcoins or withdraw money from your Netagio account, and when placing certain trades on the Netagio exchange.

 

We will also ask you to enter the two-factor authentication token each time you try to login to your Netagio account if you have enabled this option.

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What is the last completed price on the market overview?

The last completed price is the unit price at which the last two orders were matched. 

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What happens if I fix the unit price on an order?

If you fix the unit price on an order, the exchange rate at which we process your request cannot change. If your order can’t be matched to an existing one on our order book, it will be added to the list or open orders and you will be given a maker rebate when we do fulfil it.

 

If you decide not to fix the unit price, we will match your order to the order(s) with the best unit price available on our order book. Depending on the size of your order, it is possible that your request will be matched to multiple orders, which can all have different unit prices. If your order is matched to an existing one, we will charge you a taker fee.

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What happens after I submit my order?

After you have submitted your order, we will try to match it to other orders on our order book. If a matching order (or orders) can be found, we will fulfil the matched amounts. Any quantities that we cannot match will be added to our order book until new orders are placed.

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Why are the amounts and unit price approximate when I place an order?

When you place an order you can either fix the unit price or accept the best available unit price(s) on the order book.

 

If you fix the unit price, only the amount to pay or receive will be approximate, since you may either have to pay a taker fee or you receive a rebate.

 

If you do not fix the unit price, the amount to pay or receive may vary based on the unit price(s) you actually get. In addition there will be either a taker fee to pay or a rebate to receive.

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Can I purchase gold bars with national currency?

Yes, you can purchase gold with GBP. We will convert any USD or EUR deposits into GBP before you can place a trade. Please consider the exchange rate before funding your account to trade.

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What is the maximum trade fee & rebate? Which will I get?

When you place your order, we will assume that you will be charged a fee. When your order is completed or part-completed, we will update your order to either charge the quoted fee or pay you a rebate. This will depend on whether your order can be matched to an existing order, or in other words, whether your order turns out to be a ‘taker’ or a ‘maker’.

 

Since your order can be split into multiple smaller orders, it is possible that you will pay either the maximum fee, receive the maximum rebate or pay/receive a mix of fee and rebate.

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What safeguards have you got in place to stop market takers from getting a bad deal?

We ensure that there is a limit to the difference between the unit price we quote when you place your order and the one you receive when your order is matched to another one. 

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What is a maker-taker model?

To encourage liquidity in the market, the Netagio exchange operates on a maker-taker model.

 

When you place a new order that cannot be matched to an existing order on our order book, this makes you a ‘maker’, which means you’ll earn a trade rebate. If you specify a desired unit price when placing your order you are more likely to become a ‘maker’.

 

‘Takers’ are those orders than can be matched to an existing order and they are charged a transaction fee for each trade placed. The value of rebates and fees are outlined in our Fees & Limits Schedule.

 

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Do I need to display your logo and banners on my site to become an referrer?

You don’t have to use our logo and banners however it is the best way to represent our brand and create the most amount of brand awareness, which will ultimately help to drive referrals. You can download the Netagio logo from our brand guidelines page or contact the Netagio Customer Care Team and we will send you the requested banners. 

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How frequently will you pay me my referral commission?

Your commission earnings are calculated each calendar month and your dues will be paid into your Netagio account within 5 working days.

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How do you calculate how much referral commission I am owed?

You can earn up to 25% of the net sales margin on all trades made by your referrals if the referral places and successfully completes a trade within 30 days of visiting our site. 

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I don’t have my own website, will I be rewarded for telling family and friends about Netagio?

Yes, you can still obtain a referral code and earn commission on referrals, just remind your referrals to enter your referral code into the box provided when placing a trade.

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How can I become a referrer?

It’s really easy to become a Netagio referrer; login to your account, choose ‘My Account’ from the top menu and then choose ‘Referral’ from the menu and submit your request.

 

We will provide you with a unique promotion code that can be used to track referrals coming through you. As soon as your referrals have been verified and have placed a trade, you’ll start earning your commission.

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Can anyone become a Netagio referrer?

Yes, so long as you hold a Netagio account, you are eligible to become a referrer. If you are new to Netagio, you will need to wait until your account has been verified before you can start to refer new customers.

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What happens if I don’t receive my security code on my mobile?

If you don’t receive your code via SMS/Text message, try using the Authy App if you have an Android smartphone or an iPhone.

If this is not an option, try resetting your phone number with Authy.

For more information about the Authy App click here. Alternatively you can also contact us

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What do I need to do to activate the two-factor authentication in my Netagio account?

You don’t need to do anything to activate the two-factor authentication in your account. We are making all the necessary changes for you. You only have to make sure that you have provided us with the current valid number of the mobile you have in your possession.

If you also want to use this feature to log in to your account, please enable it on your Security settings page.

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How secure is it to enter my bank details in Netagio?

Netagio only accepts bank details across a secure (SSL) internet connection. We also have multiple security measures in place, including 2-factor authentication to protect your information.

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Are my bank details mandatory to complete my purchase of Bitcoins?

Yes, we will need your bank details if you buy Bitcoins with national currency.

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What bank details do you need from me and where do I find them?

We require your SWIFT code and IBAN number, as well as your bank’s name and address. You can usually find these on your bank statement or online banking account, or you can ask your bank directly.

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Where do you get the gold bars from?

All bars are obtained from refiners approved by the London Bullion Market Association (LBMA).

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Can you provide a proof of purchase/statement for the gold bars I own?

A proof of purchase/ statement for your gold is not currently available through your account but is available on request. Please contact us to request yours. 

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Is my Bug Bounty Submission confidential?

Yes, only you and the Netagio Security Officer will know about your Bug Bounty Submission. Netagio does not operate a Wall of Fame. 

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How does the two-factor authentication work?

It’s simple. We will send a unique code to your mobile number before you make an important transaction in your Netagio account.

You can choose whether to receive the security code via SMS/text message or by using the Authy App on your iPhone or Android phone. Click here for more information about the Authy App.

You can also use this feature when logging in to your Netagio account.

If enabled, we will ask you to enter the security code you receive on your mobile every time you log in to your Account.

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How do I reset my password?

If you have lost your password follow these 3 steps:

 

1.       Enter your email address.

2.       If you have setup a security phrase on your account, you will be asked for 2 random characters from you secret phrase.

3.       Check your mailbox for an email from Netagio and click the link in the email to setup your new password.

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What happens if I disclose the Bug publicly before you have fixed it?

Please read our Responsible Disclosure Policy at Clause 2 of the Programme Terms.  

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What if someone else finds the same Bug as me?

You must be the first to report a Bug to Netagio in order to qualify for the Bug Bounty Programme. 

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I wish to report an issue through a vulnerability broker. Will my report still qualify for a reward?

No. This would be a breach of Clause 2 (Responsible Disclosure Policy) and Clause 8 (Confidentiality) of the Programme Terms. You can only report Bugs to Netagio’s Security Officer directly through the Submission process. 

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Who determines whether my Submission is eligible for a Bounty?

Netagio’s Security Officer will determine whether your Submission is eligible for a Bounty and, should it be eligible, the amount of the Bounty.

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How do I demonstrate the severity of the Bug if I'm not supposed to snoop around?

Please make your Submission as soon as you have discovered a potential security issue. The Netagio Security Officer will consider the maximum impact and will choose the reward according. 

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What is an IP address restriction and how does it work?

IP address restriction is a security feature for advanced users that lets you limit the IP addresses from which you can access your account. Once you have specified the IP address(es) you want to restrict access to on your Security settings page when logged in, you won't be able to log in from any other IP address.

 

Once the restriction has been set, you will only be able to disable it if you are logged in through the correct range of IP addresses.

 

Please be aware that some internet providers change IP addresses on a regular basis, which could cause you to be locked out of your account.

 

If you are locked out of your account, please contact the Netagio Customer Care Team. 

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Where do Bitcoins come from?

The issuing of coins into the Bitcoin network occurs via computers specifically set up to support the Bitcoin network - commonly referred to as 'mining'. Mining is open to anyone, but requires additional computer hardware and the associated energy costs to run them.

 

Mining computers solve complex mathematical problems given to them by the Bitcoin network. In reward to solving these problems they receive Bitcoins from the network. Every 10 minutes, miners who have solved a problem are rewarded with 25 Bitcoins. Miners can then use these coins to buy goods and services or sell them to someone else and thus release them into the network for others to use, much like any other currency. Issuance occurs at an ever-decreasing rate, the maximum amount of Bitcoins that will ever be produced is 21million with the last coin planned to be produced in 2140. There are currently more than 11million Bitcoins in existence at the time of writing. 

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How do you use the term 'currency'?

When we use the term ‘currency’ we mean the collection of two currency terms; national currency and digital currency. National currency is used to describe currency or legal tender issued by a nation's central bank or monetary authority.

 

Digital currency is electronic money that acts as an alternative currency. Currently, alternative digital currencies are not produced by government endorsed central banks nor necessarily backed by national currency.

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Where do Bitcoins get their value?

Bitcoins get value because people want them for different reasons and they are scarce which in turn increases their value. The amount of value depends on how much people want them and how scarce they are. The same applies to any commodity, like gold, for example. People want gold for different reasons, and it's very scarce - that gives it value.

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How often do you access the safe deposit boxes?

Due to the design of the Bitcoin network, we are able to send coins to the offline addresses whenever we need to, using our system and the Bitcoin network. The only time we need to access the safe deposit boxes is to replenish our hot storage location. 

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Where is my personal information stored?

All information stored with Netagio is securely stored in an encrypted database, based in the European Union and/or Switzerland.  

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Netagio - Bitcoin Storage
Netagio provides a service for buying and selling Bitcoins with highly secure storage vaults.
Parkshot House
P.O. Box: 5 Kew Road
Richmond
TW9 2PR
United Kingdom